On July 15, Block debated whether to share the conversation he recorded.
"Okay, consensus is I should post my recording of the Comcast rep being rude, unhelpful, condescending," Block posted.
After the call was released, Tom Karinshak, Senior Vice President of Customer Experience with Comcast Cable released this statement:
We are very embarrassed by the way our employee spoke with Mr. Block and Ms. Belmont and are contacting them to personally apologize. The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.
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