Like a lot of senior citizens 83-year-old Frances Clampitt has to make every dollar count.
"I'm on social security my husband didn't have any money I took his social security when he passed away," Clampitt said. "That's all I got."
"A year ago Mr. Clampitt passed away and I just kind of adopted Mrs. Clampitt as my mother," said Clampitt's neighbor Joseph Noack.
Clampitt says she was contacted by Air National A.C. and Heating of Houston about having her air conditioner checked out.
She says the price she was verbally quoted for the work was 2 thousand dollars.
"They brought me no paperwork or anything it was just by voice," Clampitt said.
After agreeing to the duct work Clampitt says she got this receipt saying she owed 27 hundred dollars not 2 thousand like she says she was originally told.
"They said no it was 27 hundred dollars," Clampitt said. "It hurts me."
"Miss Clampitt doesn't tell lies," Noack said.
But Brandi Andrews president of Air National is just as adamant.
Andrews says the only price the elderly widow was given is 27 hundred dollars not 2 thousand.
The company president says she has three documents with Clampitt's signature all quoting the same price, 27 hundred dollars.
"But I don't know where they got em at you know," Clampitt said.
"I wish I would have checked out the company before all of this," Noack said.
The price dispute prompted Noack to go on line to check out Air National.
He found this.
The Better Business Bureau gives Air National an "F" rating.
According to the BBB website that's due to 25 closed complaints in the last 3 years, 11 of those closed in just the last 12 months.
21 of those complaints, according to the BBB website are for problems with product or service.
The BBB also says Air National, "failed to resolve underlying causes of a pattern of complaints."
"Now that I know everything and I researched everything I feel that they're being very dishonest," Noack said.
When we asked about the BBB's F rating the Air National president said there business has more than doubled over the last three years and the BBB isn't taking that into consideration.
Andrews also says the majority of Air National customers are happy.
But Frances Clampitt isn't one of them.
"I just think they should go back to the price they gave me the first time," the frustrated grandmother said.
"700 dollars isn't going to break them," Noack said. "But 700 dollars to someone on a fixed income is a lot of money."