Couple questions $1,200 tow bill - Houston weather, traffic, news | FOX 26 | MyFoxHouston

Couple questions $1,200 tow bill

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Floyd Patterson shot cell phone video the first time he saw his damaged car.

What he saw, Patterson said, was even more damage.

Following an accident on Friday the 13th in September, Patterson saw his luck go from bad to worse when he went to Eastex Collision Repair to retrieve his car.

"The invoice was almost 12 hundred dollars, like 11 hundred and 36 dollars," Patterson said.

How can it be almost $1,200, Patterson wondered.

His car had only been at the northeast side business for three days and he says he gave no one permission to repair the damage.

"For them to transfer the vehicle which is on the same property, literally 20 feet away, was another 300 dollars," Patterson said.

While inside the business Patterson's wife noticed a number for the Texas Department of Licensing and Regulation.

She called.

The Pattersons' say they discovered questionable things on the paperwork he signed.

"They've been doing this for years," Patterson said. "That's why we contacted you all."

"Eastex Collision Repair has an "F" rating with the Better Business Bureau," said bureau spokesperson Leah Napoliello.

Obviously the Pattersons aren't the first unhappy customers to complain about Eastex Collision Repair.

"We've seen a couple of issues where people went to the storage facility tried to retrieve their car and had fees they were not aware of added on to their bill," Napoliello said.

Patterson says he ended up paying 6 hundred dollars just to get his car back.

We went to Eastex Collision Repair to get their side of the story.

The manager told us he resolved Patterson's issue and the manager insists Patterson knowingly signed to have them repair his vehicle.

The manager says Patterson's wife was so disorderly she had to be escorted out of his office.

Meanwhile the Texas Department of Licensing and Regulation and the BBB are investigating Patterson's complaints.

Before you end up in an accident call you insurance company and get the name of a wrecker company.

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