Recent armed robberies at businesses in the Houston area have turned innocent customers into victims when they least expect it.
The Houston Police Department says it's important to have a plan because most people don't have one.
"Safety is the last thing we think about mainly," said Senior Police Officer Jesse Martinez with the Houston Police Department.
Panicking and not knowing how to react the worst thing you can do according to the police department.
"If they ask you for your items or your keys, or anything that you have that belongs to you, then feel free to give it to them because at that point, we need to survive," said Martinez.
Martinez says using your phone could get you in trouble.
"It could be okay but it could also be endangering yourself because if a criminal sees that you are making any threatening move, or anything that he perceives to be threatening to him, he may take action," said Martinez.
While staying calm Martinez says you can help out police by getting information on the bad guys.
"Maybe try to get a look at the vehicle they are in or a good description of what they are wearing, what they look like, anything that would bring interest to the investigation. That way when the officers do show up and start the investigation, we can maybe stop these guys from victimizing someone else."