A lot of us look at reviews, before deciding to make a purchase. Unfortunately, those results may not always be what they seem.
When Michael Lavaty went car shopping, he thought he found a good one at Westside Chevrolet, in Katy.
In the end, the dealership couldn't deliver the vehicle and Lavaty got a refund, but he still found his picture on a variety of social media websites, suggesting a glowing review that he never gave.
His calls to get Westside, to take it down, went nowhere.
"It seems like it should have been a pretty easy process," says Lavaty, "Find the guy who's in charge of posting those reviews and remove them. I don't see why it would be so difficult."
The dealership didn't return our call for comment, and only removed the reviews after Lavaty made a complaint to the Better Business Bureau.
The BBB cautions consumers, who base their purchases on reviews, to consult a lot of different sources to get an accurate picture.