Carnival Cruise Lines released two separate statements on Wednesday that confirmed a total of 14 voyages canceled and the dispatch of a third tugboat to help tow the ship Triumph to shore.
The cruise ship company released the first statement after 1:30 p.m. on Wednesday that stated twelve Triumph voyages schedule between Feb. 21 and April 13 would be canceled, in addition to the already-canceled Feb. 11 and Feb. 16 trips.
The Carnival Triumph was stranded near the coastal Mexican town of Progreso after an engine room fire left the ship "without propulsion."
Guests who already paid for the canceled trips aboard the Triumph will be issued a full refund of their cruise fare, in addition to non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes. They will also be eligible for a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise. Travel agent commissions will remain protected.
Carnival Cruise Lines also released the following statement at 1:30 p.m. Wednesday:
Carnival has dispatched a third tugboat to assist in towing Carnival Triumph to port. The tugboat is currently en route from Port Fourchon, Louisiana, and is expected to arrive at the ship this evening to further support the vessel's return to Mobile, Alabama, on Thursday. The U.S. Coast Guard continues to be on the scene as the ship is in tow.
We are mobilizing approximately 200 people to be on the ground in Mobile to support the Carnival Triumph's arrival and guests' travel home.
We are currently finalizing travel arrangements for guests from Mobile. Carnival Triumph guests were given the option of boarding buses directly to Galveston or Houston, Texas, or to spend the night in a hotel in New Orleans, where they could rest before flying out on private charters the next day. Carnival will cover all travel related and incidental expenses.
Carnival has reserved and arranged the following: approximately 100 motor coaches; more than 1,500 New Orleans hotel rooms; multiple charter flights from New Orleans to Houston on Friday; and transportation from Houston to the Port of Galveston so that guests may retrieve their cars if they drove to the port.
There are 3,143 guests and 1,086 crew on board. We continue to update the designated emergency contacts for all guests presently on board Carnival Triumph. Concerned family and loved ones of guests and crew may call 888.290.5095 or 305.406.5534.