Marsela Nall's high blood pressure caused her son Mason to enter this world three weeks early.
The last night of her hospital stay following a caesarean section was filled with "what ifs". Nall said it still haunts her to this day.
"I don't like to think about the ‘what ifs' because it could be horrible," she said.
She said a nurse took Mason from her room for an assessment. About 30 minutes later, she said the nurse rolled in the bassinet.
A little blue stuffed horse in the bassinet caught her eye. She thought it was a sweet gesture by hospital staff.
"And I leaned over to give him a kiss and that's when I realized this wasn't my son," she said.
This baby had a full head of hair. Her baby did not.
"I said I need you to bring my son and they were like, ‘Oh, you want your son?' I was like, yes because you brought me the wrong baby," she said.
Nurses brushed off her concerns until they checked identification numbers.
"Mine ended in 507. The baby's number was 528," she said.
She said what followed was a terrifying five minutes no mother should ever have to needlessly endure.
"I was sitting on the edge of my bed crying because I was like, where is my son?" Nall said, choking back tears.
Was some other mother breast-feeding Mason? Was he given medicine meant for another newborn? What if someone had walked out of the hospital with her baby instead of their own?
"The whole time, I'm sitting on the edge of my bed, crying and not one of them apologized to me," she said. "Not one of them said I'm sorry for what happened."
Months later, the hospital sent Nall this letter.
In part, it states:
"We have studied the circumstances surrounding your unfortunate experience and as a result operations have been implemented to prevent such an unpleasant occurrence from happening again."
"It's a little bit more than unpleasant," Nall said. "You didn't give me the wrong purse, the wrong suitcase. It was my baby."