The owners of a house featured in an insurance company commercial touting their post-Sandy efforts to help customers say the agency didn't do enough to assist them.
The home owned by Sheila and Dominic Traina in New Dorp Beach, Staten Island was destroyed by the superstorm in late October. A large pile of rubble is all that remains.
"The next morning I was in shock. It was terrible," said Dominic Traina after seeing the commerical.
The couple said Allstate Insurance Company offered them a payout of $10,000 for the damage which they turned down.
The owners did not have flood insurance. They said the insurance company claims most of their damage was caused by the storm surge, but they say much of the destruction was from fierce winds.
The amount is "inadequate" after decades making payments to Allstate, according to the couple.
"I don't want to even come down here anymore. I'm sick of looking at it," said Dominic Traina.
In response, Allstate issued the following statement:
"Allstate produced the commercial in accordance with all applicable advertising standards.
"Allstate's claims personnel have been on the ground since before Sandy made landfall to help customers with the claim process, we continue to work with customers affected by Sandy and seek to settle claims promptly and fairly, Allstate was typically the first company present in the most devastated areas following the storm, we deployed 24 mobile claim centers and catastrophe response vehicles in order to assist customers with immediate claim needs, thousands of Allstaters, many of whom are on the ground in New York, remain dedicated to helping those affected by Sandy."
The couple says they'll likely take legal recourse against the company.