A mom says she did a little after-Christmas shopping and ran into anything but quality customer service. Instead, she says she was thrown out of the store.
One minute, Brittany Warfield says she was having a fun time shopping at Houston's Galleria Mall. The next, she says she was being asked to leave.
She says she could not believe a store manager at Hollister was telling her she had to go because she was breast-feeding her baby.
"Breast feeding is a natural part of life. It's what our breasts are designed to do," the mother of three says.
She says she was breast-feeding her seven-month-old daughter in the front seating area of the store.
"I laid her in my lap. I took her hooded jacket and draped it around her head and I covered myself. That way, no one could see me nursing," she says.
But the store manager soon rushed right over to her.
"He created a big scene. People walking in the mall were stopping to look at this man yell at me," she says.
The manager demanded she leave the store.
"He was yelling, ‘You have to go. You have to get up and go now. You're out here doing this. You have to go. We don't have this set up for you to do that here'," she says.
Shocked and embarrassed, she says she complied.
"I'm crying. I'm distraught. I'm calling my husband," she says.
The mother of three says she finds it ironic a store known for scantily clad models would react this way to a mother discreetly breast-feeding her baby.
"Yes, their models are half-dressed. When I was out there breast-feeding my child, there was a model standing there in Hollister swim trunks with no shirt on. I was more covered than the model," she says.
She wants an apology and does not want this to happen to any other mom who is breast-feeding her baby.
Under Texas law, moms are allowed to breast-feed in public. We have repeatedly reached out to Hollister for a statement and have not received a returned phone call or email.
"The Galleria welcomes and supports a mother's right to breast-feed her child in public. There is no policy at the Galleria that prohibits a mother from breast-feeding wherever she may choose and we strongly encourage our retailers to do the same," Galleria Mall's general manager Greg Noble says.