It was 91 degrees in the Fort Bend County subdivision Bradford Park, but the temperature in Jamie McDougal's home hovered just under 80 degrees. That was with her AC unit running.
"I understand it gets hot and all that, but it shouldn't be that hot in my house," McDougal said.
CENTEX/Pulte built McDougal's house four years ago.
Like many of her neighbors in Bradford Park, McDougal said temperatures can get as high as the 80s in their homes.
An acceptable standard in Texas is a 20-degree differential. That means if it's 95 degrees outside, in your home it's expected to be at least 75.
McDougal said her home is always hotter.
"It's miserable," she said. "I can't have no blinds open; the curtains have to be drawn; I live in a cave."
CENTEX/Pulte sent inspectors who said there is nothing wrong with the AC units, but McDougal has paperwork from third-party AC experts who said her unit is too small to keep her home cool.
Bradford Park residents Kevin James and Melanie Ashcraft said their homes aren't as cool as they should be with the units purchased by CENTEX/Pulte.
"It would run pretty much all day, all night," James said. "You had to keep it up to 78 al it would maybe shut off once in a while."
The problem is so bad; at least 14 Bradford Park residents have started a social media campaign, warning other potential homebuyers.
"We don't want anybody else to have to go through that experience of just bad craftsmanship," Ashcraft said. "Not only that, their customer service isn't good."
CENTEX/Pulte issued this statement:
"CENTEX has been responsive to the inquiries made by a handful of homeowners at Bradford Park in regards to the performance of the AC units. To the homeowners who have contacted us and allowed us to inspect their home, we have sent a third-party professional to inspect the AC unit. That report indicated the AC unit was designed and installed per specifications at the time the home was built. The unit is performing as it was intended and achieving the 20-temperature goal.
"For the homeowners who have not contacted Centex, we welcome the opportunity to discuss their issues. We plan to proactively reach out to those individuals to arrange a meeting to discuss the specifications and performance of their AC units."
At McDougal's home, she said it was still hot and she was not done fighting to get an adequate-sized AC unit for her home.
"We put our trust in them to build our first home and they should stand by their work," she said.