Call for Action helps woman solve couch problem - Houston weather, traffic, news | FOX 26 | MyFoxHouston

Call for Action helps woman solve couch problem

Posted: Updated:
Amy Short wanted a couch where she could hang out, read, relax, and even sleep. Amy Short wanted a couch where she could hang out, read, relax, and even sleep.
ATLANTA -

Amy Short wanted a couch where she could hang out, read, relax, and even sleep. She found one at a discount furniture retailer, but that was the beginning of her problems. So she called the Call for Action team.

"We were just out shopping one day and we sat down and we just sunk in. I was, like, I can live on this couch," said Amy Short.

Just four months after buying her dream couch, Short sank into the couch, completely. She called the discount furniture retailer where she bought the couch, asking for a fix. She says she thought it would be no big deal, particularly since she bought an extended warranty.

"The gentlemen came out, looked at the couch, inspected it, kind of opened up the zippers and kind of took a couple of pictures and left. About two or three days later I get a call back saying, 'We're sorry, but we found this is normal wear and there is nothing we can do to help you," said Short.

Frustrated at not being able to talk with the retailer, Short dialed Call for Action. The team of consumer negotiators got a third party to look at the sinking couch cushions.

"The independent appraiser said that the furniture was defective. We worked diligently since November of 2011 to have this furniture either replaced or her money refunded," said Call for Action Director Susan Bowie.

For seven months Bowie worked on Short's behalf.  Short's couch cushions were finally replaced. She says Call For Action was very effective.

"Amazing! All of the sudden people actually talked to me. They'd call me back. They wanted to ask more questions about the situation," said Short.

If you have a customer service problem you can't seem to solve on your own, visit the Call for Action page by clicking here.

  • I-Team Story ArchiveMore>>

  • Get Financially Fit: A Step-By-Step Plan

    Get Financially Fit: A Step-By-Step Plan

    Monday, April 14 2014 9:15 AM EDT2014-04-14 13:15:13 GMT
    April is Financial Literacy Month, so it's time to think about getting financially fit.  Let's start with two questions. Do you know how much you spend each month?  How much of your check should you save?
    April is Financial Literacy Month, so it's time to think about getting financially fit.  Let's start with two questions:  Do you know how much you spend each month?  How much of your check should you save?
  • FOX 5 I-Team

    DON'T MISS: Tax Deductions and Credits

    DON'T MISS: Tax Deductions and Credits

    Friday, April 11 2014 8:48 AM EDT2014-04-11 12:48:55 GMT
    Let's finish up our tax time filing tips that we've offered this season with a quick look at deductions and credits too many folks forget.
    Let's finish up our tax time filing tips that we've offered this season with a quick look at deductions and credits too many folks forget.
  • 'Call for Action' Success

    'Call for Action' Success

    Wednesday, April 9 2014 1:47 PM EDT2014-04-09 17:47:22 GMT
    A Fox 5 viewer got frustrated after the county tore up his yard then left the mess.  So, he turned to our "Call for Action" team for help.  And he got it.  This viewer says for months on end he had to
    A Fox 5 viewer got frustrated after the county tore up his yard then left the mess.  So, he turned to our "Call for Action" team for help.  And he got it. 
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • 2014 Tax Day freebies and more

    2014 Tax Day freebies and more

    Tuesday, April 15 2014 12:09 PM EDT2014-04-15 16:09:24 GMT
    Have you filed your taxes? Today is the final day to file your 2013 IRS tax return. And some local businesses are offering freebies and deals to those who filed on time.
    Have you filed your taxes? Today is the final day to file your 2013 IRS tax return. And some local businesses are offering freebies and deals to those who filed on time.
  • What's Happening: College2Career Fair at Cobb Galleria

    What's Happening: College2Career Fair at Cobb Galleria

    Tuesday, April 15 2014 10:39 AM EDT2014-04-15 14:39:57 GMT
    If you are a college student looking for a job you can head over to the Cobb Galleria on Tuesday. There is a huge career fair to help students transition into the workforce.
    If you are a college student looking for a job you can head over to the Cobb Galleria on Tuesday. There is a huge career fair to help students transition into the workforce.
  • FOX Medical Team

    Helping teens when their college choice says "NO"

    Helping teens when their college choice says "NO"

    Tuesday, April 15 2014 10:17 AM EDT2014-04-15 14:17:59 GMT
    For many teens, the college application process is their first real taste of a the high-stakes, high pressure world of adulthood.
    For many teens, the college application process is their first real taste of a the high-stakes, high pressure world of adulthood.
Powered by WorldNow

KRIV FOX 26
4261 Southwest Freeway
Houston, TX 77027

Phone: (713) 479-2801
Fax: (713) 479-2859

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices