Dozens Of Members Complain About Vacation Club - FOX 26 News | MyFoxHouston

Dozens Of Members Complain About Vacation Club

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Destiny Vacations is a Houston based vacation club that touts being in business for 20 years and claims to have over 100,000 happy customers.

"Once they got your money they don't care," Joe Krenek said.

Needless to say Joe Krenek and his wife Lois are not among the happy Destiny Vacation customers. After sitting through one of the company's sales presentations, the Kreneks paid $3,000 to become members.

"I would tell people, turn around and run the other way," Lois Krenek said. "Don't even go in there."

"It did seem like it was pretty high presuure for sure," Scott Meyer said.

Meyer and his wife Tara $7,000 for their Destiny Vacation membership. A purchase they too regret.

"We were hoping maybe we could save some other people of this aggravation we went through," Meyer said.

The Meyers, the Kreneks and dozens of other couples have filed complaints against Destiny Vacations with the Better Business Bureau.

"The company was stating they were members with an "A" plus rating with the BBB," Monica Russo, with the bureau, said. "But if consumers actually checked they would have found that they actually had an "F".

Steve Haberman, project manager with Destiny Vacations, denied mentioning the BBB to potential members.

"If you look at the BBB, the worst complaint person on the BBB is Walmart," Haberman said. "They have more complaints than anybody out there and I know you guys aren't down there asking them about their BBB (rating)."

"But you all have an 'F'," Fox 26 Investigates told Haberman. "We're not here to talk about Walmart we're here to talk about Destiny Vacations."

So what's Haberman's response to the bureau's "F" rating?

"First of all, I'm not aware of that we don't use the BBB rating for anything in particular and we don't quote the BBB on anything because we're not members," Haberman said.

Destiny Vacations offers it's members wholesale prices on cruises, vacation resorts, hotels and car rentals.

But according to a lawsuit filed against Destiny Vacations, " The discounts promised do not exist, the exclusive rental properties were really budget hotels and public websites provided comparable if not better benefits,"

The Kreneks and the Meyers said they also found websites offering cheaper prices on trips and cruises than those offered to them as Destiny Vacation members.

How did that make them feel?

"Infuriated" Lois Krenek said.

"I felt sick to my stomach," Scott Meyer said. "I mean literally, I felt like I was going to get sick. It was bad."

"I don't know what to say to that other than maybe they haven't done a correct research or maybe they're comparing apples to apples," Haberman said.

The Destiny Vacation contract states there's no refunds. What's more, consumers who sign it pretty much give up their rights to dispute the charges.

"If they sign the contract they relinquish all claims to dispute the transaction," Russo said. "Anyone who reads that should run for the hills - it's a major red flag."

We asked Haberman if Destiny Vacation employees point those things out to customers before they sign.

"Everybody that received anything from us will receive copies and will have the opportunity to review all paperwork prior to signing, absolutely," Haberman said.

According to BBB complaints some consumers thought they were going to get expense gifts like cruises and airline tickets for free just for sitting through the sales presentation.

"People were misconfused about what they are receiving," Haberman said. "They thought they were getting a free gift and I believe it's a complimentary gift and there are some charges involved with which they are aware of."

Whatever you want to call the so called gift it's not free. Bottom line - read all contracts before signing.

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